Warranty
Backed by Swing Kingdom.
Every Carolina Playsets model is a Swing Kingdom playset, covered by Swing Kingdom’s manufacturer warranty. Here is a plain-English summary of the published terms.
This page is a summary. Swing Kingdom’s published warranty governs, and its terms can change.
Residential
Backyard playsets
Swing Kingdom titles this its Residential Limited Lifetime, 20-Year and 5-Year Warranty.
- 20 yrStructural components, such as the vinyl PVC and structural wood.
- 5 yrCanopies, slides, metal components, swings, and accessories, from the date of original purchase.
Conditions: ordinary residential use and proper installation by a certified Swing Kingdom installer. Coverage is for the original purchaser at the original installation address.
Commercial
Commercial playgrounds
Swing Kingdom titles this its Commercial Limited Lifetime, 20-Year and 5-Year Warranty.
- 20 yrStructural components, such as the vinyl PVC and structural wood.
- 5 yrCanopies, slides, metal components, swings, and accessories, from the date of original purchase. Excludes the megaphone, binoculars, spotlight, telescope, steering wheel, and ship’s wheel.
Conditions: privately owned establishment use and proper installation by a certified Swing Kingdom installer, for the original purchaser at the original installation address. Swing Kingdom notes its units are built to meet CPSC guidelines and ASTM standards but have not been tested for general public use.
What isn’t covered
- Normal wear and tear.
- Failure to properly maintain the product.
- Damage from misuse or abuse.
- Acts of nature, such as lightning, storms, hurricanes, tornadoes, earthquakes, or other extreme weather.
- Any alteration, addition, or relocation of the product voids the warranty.
- Products aren’t warranted as suitable for a particular purpose; the purchaser determines suitability.
How a claim works
- Swing Kingdom may examine photos or physical evidence of the part, and recover the product, before a claim.
- Products returned for inspection must be sent freight prepaid.
- For a covered defect, Swing Kingdom will repair or replace the defective piece within a reasonable time. If that isn’t practical, it reimburses the original purchaser for the value of the defective piece.
- Freight costs for replacement parts aren’t covered and are the purchaser’s responsibility.
Installation matters
The terms above are subject to proper installation by a certified Swing Kingdom installer. Swing Kingdom’s printed assembly manuals for owner-assembled playsets list a 5-year warranty on structural components. Ask us which terms apply to the set you’re considering.
Sources: Swing Kingdom Playhouse & Playset Warranty (swingkingdom.com) and Swing Kingdom playset assembly manuals. The manufacturer’s warranty document governs. Swing Kingdom reserves the right to make design and construction changes without notice. Adult supervision is recommended.